Tusculum University recognizes the value of information provided by students about the performance of the University and welcomes feedback and suggestions that seek to advance Tusculum to the next level of excellence, be it in academics, residential life, student life activities, athletics, work environment or any other area.
Ideally, students are able to resolve any problems encountered while attending Tusculum University by dealing directly with the individual (such as a faculty or staff member) or office (such as a student service or administrative office) involved. Students should also be familiar with relevant policies provided in the Tusculum University Academic Catalog and Student Handbook. These policies include but are not limited to:
If a student is unable to reach a satisfactory resolution and wishes to pursue the matter further, or if a student wishes to register a formal complaint, a written complaint may be submitted to the University, following the process outlined below.
Written complaints should contain the following information:
All written complaints received and copies of any responses will be kept on file in the Associate Vice President of Student Affairs and Retention’s office. Complaints which are not received using the online form (e.g. complaints received by phone or in person) will not be considered. If you experience difficulties or issues using the online student complaint form, please contact the Dean of Students.
Upon receiving the complaint, the reviewing administrator will notify the submitting student of its receipt and will have 15 business days to provide a written response. For complaints filed between academic term, additional response time may be necessary to allow for availability of the relevant parties. When additional time is necessary, students will be advised in writing of the estimated time for response.
If a complaint cannot be resolved using the internal Tusculum policies and procedures, please see the following outlets for filing complaints with external authorities: